Aspect unified ip is an advanced platform designed for contact centers and used by millions of agents supporting billions of consumer interactions around the world. Contact center solutions for large call centers aspect. Business wireaspect software, a leading provider of enterprise contact center and workforce optimization software, announces a comarketing partnership with intradiem, the. Learn how real users rate this softwares easeofuse, functionality, overall quality and customer support.
The update was initially delivered as a contact center as a service ccaas in amazon web services and is now designed to offer deployment options for aspect customers who require a. Aspect via, a contact center workforce management solution. Aspects call center software supports both automated and live interactions for. Our largeenterprise contact center software is used by millions of agents every year and. Cloudbased customer contact is a multimillion dollar industry segment that is poised for rapid growth.
Aspect call center is a cloud contact center and workforce optimization solution provider for enterprises. Aspect is committed to providing continuous service to our customers while safeguarding the health and wellbeing of our employees and partners. Click here to access the aspect education learning portal login page. Oct 18, 2019 massachusettsbased contact center and workforce optimization software firm aspect software and workforce automation firm intradiem are joining forces in a partnership that pairs each company strengths for the worlds largest contact centers. Aspect software announces cloud contact center v19 business. Aspect software customer references have an aggregate content usefulness score of 4. Aspect via is the nextgen contact centerasaservice ccaas solution the company has been building for about four years, generally available since 2017. Aspect software announces support of microsoft azure for its aspect via platform, a cloud solution for contact center workforce management. Aspect will pair its workforce optimization software with intradiems workforce automation.
Talk to our advisors to see if aspect via cloud contact center is a. Aspect software contact center and workforce optimization solutions engage consumers, empower agents, improve quality, and lower the cost of delivering remarkable experiences. Aspect unified ip is an allin one, itready unified contact center solution that delivers the high reliability. Our bestofbreed capabilities extend across both contact center and workforce optimization needs, and can be deployed in the contact center environment of your choicewhether you choose aspect unified ip for an onpremises or hosted platform, or aspect via for a cloudneutral contact center.
Mar 23, 2020 the critical role of the contact center during covid19 march 23, 2020 david funck englishus as technology leaders, we have been mulling over what the aspect technical team can do to help us get through these challenging times. Contact centre solutions for large call centers aspect. Aspect software blog contact center technology and. Aspect software named a leader in contact center interaction. Aspect has worked to build a completely integrated system for both agents and clients to provide an omnichannel experience across voice, email, sms, im, social media and even video support. With the ability to provide a hosted, cloud, onpremise, or a hybrid solution, aspect software can outfit even the most complex enterprise contact center.
Aspect is on a mission to simplify and improve customer engagement. Our largeenterprise contact center software is used by millions of agents every year and supports billions of consumer interactions around the world. Comsys is a platinum partner of aspect software with two decades of cooperation and many complex projects around the world. Complete, softwarebased, unified platform that helps enterprise contact centers deliver remarkable customer experiences across every channel. Unifying your contact center applications aspect software. Aspect via promero, authorized reseller aspect software. Our largeenterprise contact center software is used by millions of agents every year and supports billions of consumer. Guide to a resilient contact center asuga webinar special edition guide to a resilient contact center asuga webinar special edition theres no such thing as the new normal, lessons learned in rapid migration to remotebased work presenters.
Comprehensive covid19 response information is available on our customer portal and our public blog. Its a brave new world for contact centers in the wake of the covid19 crisis. Aspect via customer expectations are constantly changing, and you need a cloud contact center that can keep up with them. The company offers protocolbased voice over, automatic call distribution, predictive dialing, voice. Aspect software, ein anbieter komplett integrierter customer engagement. Aspect helps enterprises break down the walls between people, processes, systems and data sources, empowering organisations to unite around the customer. Join the aspect community today to instantly be connected to this valuable network of contact center professionals. Choose business it software and services with confidence. Talk to our advisors to see if aspect via cloud contact center is a good fit for you. Get firstclass costeffective support and ready access to expertise in legacy aspect ivr, aspect diallers and aspect acd, aspect wfm an aspect unified ip. Aspect workforce optimization for the contact center duration. Hoist also gained the ability to quickly implement new capabilities and features when necessary and maintain contact center operations as part of a.
Aspect call center provides a customer engagement platform that is affordable and powerful as well as quick to implement. Connect with aspect software aspect software is a call center management. Aspect goes back to its enterprise roots no jitter. Built on its aspect viar platform, this release includes customerdriven capabilities and enhancements for both contact center and workforce. Aspect software announces the release of version 19 of its industryleading cloud contact center as a service system. Jul 08, 2019 aspect software announces support of microsoft azure for its aspect via platform, a cloud solution for contact center workforce management the update was initially delivered as a contact center as a service ccaas in amazon web services and is now designed to offer deployment options for aspect customers who require a choice in cloud services. Jun 18, 2015 aspect software, a leading provider of fullyintegrated customer interaction management, workforce optimization, backoffice and awardwinning cloud solutions, and livevox, a leading provider of cloud contact centers for enterprises, announced that aspect eq workforce management is now available directly from livevox in the aspect cloud and pre. Evaluate quality of audio and screen interactions from the perspective of agent, supervisor, and customer with automated analytics. Contact center 2018 global market key players aspect, cisco systems, genesys analysis and forecast to 2022 presents global contact center market 20182022 new document to its studies dat. Aspect has new owner and updated ccaas plan no jitter. Discover why aspect is the provider of choice for industryleading enterprises worldwide. Aspect is a global pioneer in contact center technology. Our cloud, private cloud and onpremises products are used by millions of agents every year supporting billions of consumer interactions. Aspect cloud contact center aspects cloud contact center and workforce optimization solutions simplify and enhance the customer and agent experience.
Having difficulty with your aspect customer center account. It is a draganddrop gui interface that provides vast improvement in flexibility and speed in modifying and building call flows, allowing changes to be made quickly to the overlying business rules. In a recent survey of contact centers by aspect, we found that about 70% of agents were workfromhome as of april 16, and a recent gartner poll of cfos indicates. Like many other vendors, aspect software has been expanding its portfolio of products and migrating to providing these as cloudbased services. Aspect provides bestofbreed call center solutions and workforce optimization software powerful enough to deliver responsive customer care. The critical role of the contact center during covid19. Aspect competitors, revenue and employees owler company profile. Aspect software wurde in 1973 als aspect communications gegrundet. But its fair to say that given the firms financial issues, via has struggled from underinvestment.
Aug 02, 2017 aspect software has been a vendor in the contact center market for more than 40 years, providing onpremises telephony management systems, workforce management and bi systems. Based entirely on aspects proven interaction management and workforce optimization product portfolio, the aspect via platform brings those same best of breed contact center and workforce productivity capabilities to the cloud. Aspect s cloud contact center and workforce optimization solutions simplify and enhance the customer and agent experience. Our partners, aspect software and cisco, are recognized every year by gartner, as leaders and visionaries of the contact center. The aspect software user group association asuga makes its home on the aspect community and provides access to exclusive membersonly content and regional user groups. Rockwell and aspect both part of aspect software today had 16. The contact center suite applications support both automated and live inbound and outbound communications across voice, sms, email, chat, and mobile interactions. Aspect via workforce management wfm, the leading wfm solution in north america according to a recent pelorus associates report on wfm markets, is available for contact centers to forecast future contact volumes, predict the number and skills of agents required to service customer calls, schedule appropriately skilled agents at the proper times, and track their daily productivity. Aspect software, a leading provider of enterprise contact center and workforce optimization software, announces a comarketing partnership with intradiem, the the post aspect software and intradiem team to enhance contact center workforce management solutions appeared first on martechseries. See how with eckohs thirdparty support, you can save money extend the life of your solutions until you decide when to upgrade.
Jun 27, 2008 unifying your contact center applications aspect software aspectsoftware. Aspect software makes progress with new customer engagement. Aspect call center provides an excellent platform for enterprises to create better experiences for their employees and customers. When customers reach out to the call center to resolve a complex issue, they expect to be connected to an agent who can serve as a customer advocate who has the context to know who they are, anticipate their needs, make them feel valued and resolve their issue on the. Oct 18, 2002 aspect call center software supports the aspect ebusiness architect tool offered in the aspect contact server. Aspect software inc company profile and news bloomberg.
Aspect software, intradiem partner on contact center automation tool partnership combines two leading workforce technologies to service aspects customers in the worlds largest call centers. Aspect provides flexible, reliable,comprehensive solutions for all areas of. See why large contact centers leverage aspects industry leading call center. The aspect software user group association asuga is an independent, free organization that brings people together to share information and ideas on both aspect. Learn how real users rate this software s easeofuse, functionality, overall quality and customer support. Contact the aspect customer care web team for assistance. Many aspect solutions still work well and deliver value.
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